S Olvah Alhamid
Keterlibatan konsumen meningkatkan kepuasaan konsumen = Customer involvement increases customer satisfaction
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tugas Akhir
Akbar Chinindio Ibrahim Noor
Peningkatan kepuasan konsumen dan penambahan nilai konsumen bandar udara melalui inovasi servis = Increasing customer satisfaction and customer value enhancement through service innovation
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi Membership
Shirley, David
Project management for healthcare
CRC Press Taylor &Francis Group, 2011
 Buku Teks
Geraldin Christina
Pengaruh experiential marketing dan persepsi kemudahan penggunaan terhadap kepuasan dan niat beli konsumen dalam konsep value co-creation pada website gravira = The effect of experiential marketing and perceived ease of use towards customer satisfaction and purchase intention in the concept of value co-creation on gravira website / Geraldin Christina
2014
 UI - Skripsi Membership
Maulati Aziza Zain
Peran Elemen Marketing 4.0, Kepuasan, Intensi Kesetiaan dan Preferensi Merek Religius Konsumen Wanita Muslim Indonesia pada Merek Fashion Muslim Lokal = The Role of Marketing 4.0 Elements, Customer Satisfaction, loyalty Intentions and Religious Brand Preference among Indonesian Muslim Woman Consumers of Local Modest Fashion Brands
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis Membership