Analisis pengukuran customer satisfaction index dengan metode structural equation modeling di industri telekomunikasi

Analisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada perusahaan penerbangan bertarif rendah = Impact of service quality on customer satisfaction in low cost airline

Analisis Pengaruh Idol Worship terhadap Brand Loyalty Konsumen Penggemar Kpop Idol di Indonesia = The Influence of Idol Worship on Consumer Brand Loyalty of Kpop Idol Fans in Indonesia

Perbedaan loyalitas sikap merek antara anggota yang berpartisipasi aktif dan pasif di komunitas merek virtual X = Attitudinal brand loyalty differences between active and passive members participation in X virtual brand community

Strategi Peningkatan Kepuasan Pelanggan Minuman Kesehatan Ready-to-Drink dengan Metode Structural Equation Modeling dan Importance-Performance Analysis = Customer Satisfaction Improvement Strategy for Ready-to-Drink Health Drinks Using Structural Equation Modeling and Importance-Performance Analysis Approaches