Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora

Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 : studi kasus PT PQR = Design of service level agreement for information technology services based on ITIL V3 2011 : a case study of PT PQR

Evaluasi layanan teknologi informasi di Kementerian Komunikasi dan informatika berdasarkan ITIL v3 2011 dan cobit 5 = Evaluation of IT services in the Ministry of Communication and Information Technology based ITIL v3 2011 and Cobit 5

Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs

Perancangan perjanjian tingkat layanan dan standar proses pengelolaan tingkat layanan teknologi informasi berbasis standar ISO 20000 dan ITIL V3 2011: Studi Kasus PT XYZ = Designing service level agreement and standard of service level management process for information technology based on ISO 20000 Standards and ITIL V3 2011: A Case Study at PT XYZ