Innovation in libraries and information services
edited by David Baker and Wendy Evans
Emerald, 2017
 eBooks
Journal of youth services in libraries
American Library Association, 2018
 Majalah, Jurnal, Buletin
Saez, Eileen Elliott de
Marketing concepts for libraries and information services
Facet, 2002
 Buku Teks SO
An introduction to instructional services in academic libraries
Elizabeth Connor, editor
Routledge, 2008
 Buku Teks
Bielskas, Amanda
IM and SMS reference services for libraries
Facet, 2012
 Buku Teks SO