Weiss, Joseph W.
Business Ethics: A Stakeholder and Issues Management Approach
Berrett-Koehler, 2014
 Buku Teks SO
Weiss, Joseph
Business ethics: A Stakeholder & issues management approach
Wadsworth, 2009
 Buku Teks SO
Stakeholder management
edited by David M. Wasieleski, James Weber
Emerald, 2017
 eBooks
Reinata Priskila
Analisis hubungan customer engagement dan customer relationship management blitzmegaplex melalui twitter = The correlation analysis between customer engagement and customer relationship management of blitzmegaplex on twitter
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Makalah dan Kertas Kerja
Ernawati
Analisis strategi Customers Relationship Management Shopee Indonesia dalam mempertahankan loyalitas pelanggan melalui media sosial Instagram = An Analysis of a Customer Relationship Management Strategy in maintaining customer loyalty through social media instagram
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Makalah dan Kertas Kerja