Validation of a model of total quality management performance measurement systems in the Uk
Artikel Jurnal
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks SO
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks