High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce

High tech, high touch: library customer service through technology

High tech, high touch : pencarian makna di tengah perkembangan pesat teknologi

Analisis pengaruh social media marketing activities terhadap customer loyalty (Studi Kasus: Top Five E-commerce Indonesia) = The effect analysis of social media marketing activities on customer loyalty (Case Study: Indonesia's Top Five E-commerce)

The role of exchange in customer loyalty of social network sites