Prosek, Jennifer
Army of entrepreneurs : create an engaged and empowered workforce for exceptional business growth
American Management Association, 2011
 Buku Teks SO
Meyer, Peter
Warp-speed growth: managing the fast-track business without sacrificing time, people and money
American Management Association, 2000
 Buku Teks SO
Improving business performance
edited by Vas Prabhu and Malcolm Baker
McGraw-Hill, 1986
 Buku Teks
Muhammad Fadil
Analisis implementasi manajemen kinerja studi kasus PT BNI (Persero) Tbk divisi bisnis kartu = Performance management implementation analysis case study at PT BNI (Persero) Tbk card business division
Fakultas Teknik Universitas Indonesia, 2013
 UI - Tesis Membership
Page, Susan
The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability
[American Management Association;, ], 2010
 eBooks