Jamaluddin Lendang
Analisis mutu organisasi direktorat bina upaya kesehatan rujukan dengan pendekatan kriteria malcolm baldrige tahun 2014 = Quality analysis organization of the refferal health directorate building effort with malcolm baldrige criteria approach 2014
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014
 UI - Tesis Membership
Asruddin
Kinerja pengelola program imunisasi berdasarkan Malcolm Baldrige Criteria For Performance Excellence (MBCFPE) di puskesmas se-Kabupaten Tangerang Tahun 2019 = performance of immunization program managers based on the Malcolm Baldrige Criteria for Performance Excellence (MBCFPE) in Puskesmas in Tangerang Regency in 2019
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2019
 UI - Tesis Membership
Maya Nirmala Budiman
Analisis kinerja Rumah Sakit Pluit menggunakan baldrige healthcare criteria for performance excellence tahun 2013-2014 = Performance analysis of Pluit Hospital using baldrige healthcare criteria for performance excellence year 2013-2014
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2013
 UI - Tesis Membership
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks SO