Pradithasari Dewi Saumi
Faktor-faktor yang memengaruhi customer retention pada konsumen agen perjalanan umrah = Factors that effecting customer retention on umrah travel agencies consumers
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Audra Feralda Budiputri
Analisis Pengaruh Service Quality dan Perceived Benefit dalam Layanan Online Grocery Shopping dengan Same-day Delivery terhadap Customer Satisfaction dan Reuse Intention di Jabodetabek = Analysis of Service Quality and Perceived Benefit in Online Grocery Shopping Service with Same-day Delivery on Customer Satisfaction and Reuse Intention in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Skripsi Membership
Sihotang, Yanika Judika
Peningkatan kapabilitas proses pelayanan rumah makan cepat saji dengan menggunakan simulasi = Process capability improvement in fast food restaurant using simulation
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Dhania Karlina
Pengaruh e-service quality terhadap e-satisfaction konsumen website Traveloka: studi pada mahasiswa program sarjana Fakultas Ilmu Sosial dan Ilmu Politik = Effect of e-service quality towards e-satisfaction on Traveloka website user: study on bachelor degree students in Faculty of Social and Political Science University of Indonesia
Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Yossi Arieza
Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)