Ardini Haqiah
Pengaruh kualitas layanan terhadap niat pengguna untuk beralih dan merekomendasikan BISKITA Trans Depok = The Influence of service quality on user intention to switch and recommend BISKITA Trans Depok
Fakultas Ilmu Administrasi Universitas Indonesia, 2025
 UI - Skripsi Membership
Melly Tri Tauristdania
Pengaruh Mobile Shopping Service Quality dan Customer Satisfaction terhadap Customer Loyalty pada Pengguna Traveloka Eats Delivery di DKI Jakarta = The Effect of Mobile Shopping Service Quality and Customer Satisfaction on Customer Loyalty on Traveloka Eats Delivery Users in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Firly Rizki Pratama
Pengaruh Service Quality terhadap Customer Satisfaction dan Customer Loyalty: Pada Pengguna Taksi Bluebird dan Xanh SM Di Jabodetabek = The Influence of Service Quality on Customer Satisfaction and Customer Loyalty: Study of Bluebird and Xanh SM Taxi Users in Jabodetabek
Fakultas Ilmu Administrasi Universitas Indonesia, 2025
 UI - Skripsi Membership
William Alfredo
Analisis Pengaruh E-Service Quality Terhadap E-Satisfaction, Studi Pengguna Shopee Food di DKI Jakarta Pada Masa Pandemi Covid-19 = Analysis of The Effect of E-Service Quality on E-Satisfaction, Study on Shopee Food Users in DKI Jakarta During the Covid-19 Pandemic
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Tri Candra Sakti K.
Analisis Pengaruh Service Quality Terhadap Kepuasan Konsumen, Loyalitas Konsumen dan Motivasi Konsumen Pengguna ATM di Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open