Alfari Nabawi Putra Aji
Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi Membership
Muhammad Rezaryano Yahdiyan
Pengaruh e-service quality melalui online shopping satisfaction terhadap online repurchase intention dan intention to buy at other online channel: studi kasus tokopedia com = The effect of e service quality through online shopping satisfaction to online repurchase intention and intention to buy at other online channel
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership
Risang Mahendra Puspito
Analisis pengaruh antara quality perspective terhadap repurchase intention dengan mediasi price level dan customer satisfaction di Provider by.U = Analysis of the influence of quality perspective on repurchase intention with the mediation of price level and customer satisfaction in by.U Provider
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Tesis Membership
Arief Anggito Abimanyu
Pengaruh E-Service Quality terhadap Kepuasan Pelanggan : Studi pada Pengguna Blu by BCA Digital di Jakarta = The Influence of E-Service Quality Dimensions on Customer Satisfaction: A Study on Blu by BCA Digital Users in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi Membership
Andy Novrianto
Pengaruh Dimensi E-Service Quality terhadap E Customer Satisfaction dan E-Customer Loyalty (Studi pada Pengguna Aplikasi Netflix di JABODETABEK) = The Effect of E-Service Quality Dimensions on E-Customer Satisfaction and E-Customer Loyalty (Study on Netflix Application Users in JABODETABEK)
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi Membership