Analisis kualitas layanan sistem LAPKER (Sistem Pelaporan Perkembangan Pelaksanaan Program) berdasarkan analisis kepuasan pengguna : studi kasus Direktorat Jenderal Pendidikan Tinggi = Analysis of service quality of LAPKER (System Progress Reporting System) based on user satisfaction analysis : a case study directorate General of Higher Education

Pengaruh kualitas layanan terhadap kepuasan pengguna jasa layanan organisasi pemerintah : studi pada layanan penyetaraan ijazah lulusan perguruan tinggi luar negeri Direktorat Belmawa Direktorat Jenderal Pendidikan Tinggi = Effects of service quality to government organization service user satisfaction : study on certificate equalization service for graduate student of higher education from abroad at Directorate Belmawa Directorate General of Higher Education

Integrasi model kualitas web, model kano, importance-performance analysis, dan quality function deployment untuk peningkatan kualitas portal web : Studi kasus pada Perpustakaan Nasional Republik Indonesia = Integration of web quality model, kano model, importance-performance analysis, and quality function deployment to improve web portal quality : A case study in National Library of Indonesia

Strategi peningkatan kualitas data pokok pendidikan: studi kasus Sekretariat Direktorat Jenderal Pendidikan Dasar dan Menengah Kementerian Pendidikan dan Kebudayaan = Data pokok pendidikan quality improvement strategy: a case study of Secretariat of the Directorate General of Primary and Secondary Education of the Ministry of Education and Culture

Analisis tingkat kepercayaan mahasiswa Universitas Indonesia pada Direktorat Jenderal Pendidikan Tinggi dalam pengelolaan Program Magang dan Studi Independen Bersertifikat (MSIB) tahun 2024 = An Analysis of Universitas Indonesia students’ trust in the Directorate General of Higher Education’s Management of the Certified Internship and Independent Study (MSIB) Program in 2024