Advanced information technology in the new industrial society : the Kingston seminars
edited by Arthur Cotterell
Oxford Oxford University Press , 1980
 Buku Teks
Information technology and organizational transformation : history, rhetoric, and practice
edited by Joanne Yates and John van Maanen
Sage, 2000
 Buku Teks SO
Retno Dewiyanti
Perancangan Service Level Agreement Layanan Teknologi Informasi: Studi Kasus Pusat Data dan Sarana Informatika Kementerian Komunikasi dan Informatika = Design Service Level Agreement Information Technology Services: Case Study Center For Data and ICT Infrastructure Ministry of Communications and Information Technology
Fakultas Ilmu Komputer Universitas Indonesia, 2018
 UI - Tugas Akhir
Computers in the human context information technology, productivity and people
edited and introduced by Tom Forester
Basil Blackwell , 1989
 Buku Teks SO
Arie Widia Apriliani
Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs
Fakultas Ilmu Komputer Universitas Indonesia, 2018
 UI - Tugas Akhir