Analisis penerapan prinsip mengenal nasabah pada perusahaan financial technology penyelenggara layanan peer to peer lending di Indonesia: studi pada PT X = Analysis of the implementation of know your customer principle for financial technology company on peer to peer lending provider in Indonesia: research at PT X

Penentuan customer lifetime value pada pelanggan perusahaan distribusi farmasi dan alat kesehatan menggunakan model LRFM = Customer lifetime value determination of customer on pharmaceutical and medical device distribution company using LRFM model

Perlindungan Nasabah, Tanggung Jawab Perusahaan Switching dan Bank DKI Terhadap Transaksi ATM Nasabah = Customer Protection and Responsibilites of Switching Companies and Bank DKI towards Customer ATM Transactions.

Analisis pengaruh faktor switching cost sebagai moderasi hubungan antara customer perceived value customer satisfaction dan customer loyalty studi pada konsumen perusahaan pembiayaan = Analysis of switching cost factor as relationship moderation between customer perceived value customer satisfaction and customer loyalty study on consumer of financing company

Kajian perbandingan metodologi customer satisfaction index Indonesia dan negara lain