Australian Public Affairs Information Service
National Library of Australia, 1993
 Majalah, Jurnal, Buletin
Prytherch, Ray
Sources of information in librarianship and information science
Gower, 1987
 Buku Referensi
Mosher, Frederick C.
Democracy and the public service
Oxford University Press, 1968
 Buku Teks
O`Toole, Barry J.
The ideal of public service: reflections on the higher civil service in Britain
Routledge, 2006
 eBooks
Silaen, Naomi Evalyn
Pengaruh service recovery terhadap loyalitas pada nasabah Bank Mandiri hu Jakarta Jatinegara Timur
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2008
 UI - Skripsi Open