Einstein, David
America online for busy people/David Einstein
Berkeley, Calif.: McGraw-Hill, 1996,
 Buku Referensi
Monica Fransiska
Pembuatan Prototipe 3 Episode Web Series "(Dis)regard" = The Production of 3 Episodes Web Series "(Dis)regard" Prototype
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Tugas Akhir
Crumlish, Christian
Web publishing with netscape for busy people
McGraw-Hill , 1996
 Buku Teks SO
Syarifa Nurdina Hidayah
Analisis penerapan service quality melalui online customer service (Studi Kasus: Twitter Indihome) = Analysis of service quality implementation through online customer service (Case Study: Indihome Twitter)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2020
 UI - Tugas Akhir
Grimes, Galen A.
Ten minute guide to the internet and the world wide web
QUE, 1996
 Buku Teks SO