Pengukuran kepuasan pelanggan PAM Jaya pada puskesmas kecamatan di Propinsi DKI Jakarta (menggunakan pendekatan customer delivered value, customer view of service quality dan marketing mix) = Measurement of customers' satisfaction of PAM Jaya water supply corporation to sub-district public health centers of the special territory of the capital city of Jakarta (Using an approach to customer delivered value. customer view of service quality and marketing mix)

Penentuan prioritas perbaikan yang mempengaruhi kepuasan nasabah perbankan syariah dengan metode analisis faktor dan importance performance analysis

Perancangan peningkatan kepuasan pelanggan perusahaan telekomunikasi dengan metode lean six sigma dan quality function deployment = Designing improvement of telecommunications company customer satisfaction with lean six sigma method and quality function deployment

Analisis pengaruh kepercayaan, kepuasan pelanggan dan citra perusahaan terhadap loyalitas pelanggan pada perbankan Syariah di Jakarta dan Depok = The analysis of trust customer satisfaction image on customer loyalty in Islamic Bank

Pengukuran kepuasan pelanggan eksternal pada pusat administrasi program vokasi UI dengan servqual = External customer satisfaction measurement in pusat administrasi program vokasi UI with servqual