Analisis manfaat ekonomis dan risiko implementasi proyek Customer Relationship Management (CRM): Studi kasus PT Telkomsel = Analysis of economic benefit and risk of Customer Relationship Management (CRM) project implementation: Case study PT Telkomsel

Meningkatkan Kepuasan dan Loyalitas Pelanggan melalui Pengalaman Pelanggan dan Kepercayaan di Industri Perbankan : Melalui e-CRM dengan Kerangka Stimulus - Organism - Response = Enhancing Customer Satisfaction and Loyalty Through Customer Experience and Trust in Banking Industry : Utilizing e-CRM with Stimulus - Organism - Response Framework

Implementasi Customer Relationship Management (CRM) dalam Upaya Meningkatkan Business to Business (B2B) Selling di Doubletape Agency : Studi Kasus Kerja Sama Doubletape Agency dan Aplikasi Jenius = Implementation of Customer Relationship Management (CRM) in an Effort to Increase Business to Business (B2B) Selling at DoubleTape Agency: Case Study of Collaboration between DoubleTape Agency and the Jenius Application

Analisis profil pasien rawat inap non kelas HI rumah sakit Pasar Rebo, 2006

Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup