Analisis manfaat ekonomis dan risiko implementasi proyek Customer Relationship Management (CRM): Studi kasus PT Telkomsel = Analysis of economic benefit and risk of Customer Relationship Management (CRM) project implementation: Case study PT Telkomsel

Pengembangan Model RFM untuk Analisis Segmentasi Pelanggan Ritel Rumah Tangga = RFM Model Development for Household Retail Customer Segmentation Analysis

Meningkatkan Kepuasan dan Loyalitas Pelanggan melalui Pengalaman Pelanggan dan Kepercayaan di Industri Perbankan : Melalui e-CRM dengan Kerangka Stimulus - Organism - Response = Enhancing Customer Satisfaction and Loyalty Through Customer Experience and Trust in Banking Industry : Utilizing e-CRM with Stimulus - Organism - Response Framework

Analisis profil pasien rawat inap non kelas HI rumah sakit Pasar Rebo, 2006

Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup