Analisis hubungan antara buruknya kegagalan jasa, keadilan pemulihan jasa, dan persepsi biaya peralihan dengan loyalitas pelanggan : studi kasus pada Indosat IM3 = The relationship between service failure severity, service recovery justice and perceived switching costs with customer loyalty: case study on Indosat IM3

Analisis Strategi Bersaing untuk Meningkatkan Pangsa Pasar di Segmen B2B: Studi Kasus Perusahaan Telekomunikasi Asing di Indonesia = Competitive strategy analysis to increase market share in B2B segment: case study of a foreign telecom company in Indonesia

Pengaruh national stereotype terhadap efek country of origin pada industri jasa: studi jasa telekomunikasi indonesia pada pasar internasional = The effect of the national stereotype on the country of origin effect on services industry study of indonesian telecommunication services on international markets

Information telecommunications: networks, products and services/Robert K. Heldman

Perlindungan Konsumen atas Short Message Service yang Bersifat Spamming (Studi Terhadap Peraturan Menteri Komunikasi dan Informatika Republik Indonesia tentang Penyelenggaraan Jasa Telekomunikasi) = Consumer Protection for Spamming Short Message Service (Study of the Regulation of the Minister of Communication and Information of the Republic of Indonesia concerning the Provision of Telecommunication Services)