Lovelock, Christopher H.
Managing services : marketing, operations, and human resources
Prentice-Hall, 1992
Buku Teks
Joseph, William
Professional service management
McGraw-Hill, 1983
Buku Teks
Fitzsimmons, James A.
Service management : operation, strategy, and information technology
McGraw-Hill, 2001
Buku Teks
Fitzsimmons, James A.
Service management : operations, strategy, and information technology
McGraw-Hill Irwin, 2004
Buku Teks
Fitzsimmons, James A
Service management : operations, strategy, and information technology
McGraw-Hill, 2006
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