Perancangan dan analisis pengembangan strategi CRM (Customer Relationship Management) pada Badan Sertifikasi = Design & analysis of strategy development of CRM (Customer Relationship Management) to Certification Body

Customer relationship management (CRM) & customer intelligence pada industri perbankan

Perancangan costomer centric BSC sebagai metode untuk evaluasi costomer relationship management di industri sistem purifikasi = Design of customer centric BSC as method for evaluate customer relationship management in industrial purification systems

Analisa strategi customer relationship management dan usulan rancangan CRM scorecard. (Studi kasus: PT. Anugerah Pharmindo Lestari)

Perancangan faktor sukses crm customer relationship management dengan metode ahp analytical hierarchy process pada sebuah perusahaan sewa dan jual alat berat = Design success factor crm customer relationship management using ahp analytical hierarchy process methode in rental dan sales heavy equipment company / Herna Manik