Payne, Adrian
The essence of services marketing = pemasaran jasa
Andi, 2003
 Buku Teks
Lovelock, Christopher H.
Pemasaran jasa manusia teknologi strategi perspektif indonesia = Services marketing
Erlangga, 2011
 Buku Teks SO
Aresdi Mahdi Asyathry
Analisis Strategi Pemasaran Jasa Pada Agen JNE = Analysis of Marketing Strategy Services On JNE’s Agent
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015
 UI - Tesis Membership
Hiltrop, Jean Marie
The essence of negotiation
Prentice-Hall, 1995
 Buku Teks
Huxley, Aldous, 1894-1963
Ape and essence
Bantam, 1958
 Buku Teks SO