Penerapan Service Level Agreement (SLA) dalam Peningkatan Pelayanan Plan Approval PT Biro Klasifikasi Indonesia (Persero) melalui Pendekatan Six Sigma DMAIC = Implementation of Service Level Agreement (SLA) in Improving Plan Approval Services at PT Biro Klasifikasi Indonesia (Persero) Through the Six Sigma DMAIC Approach

Analisis baggage delivery time pada pemenuhan kualitas layanan di terminal kedatangan 2F Bandar Udara Soekarno Hatta: studi kasus PT Gapura Angkasa = Baggage delivery time analysis in compliance with the service quality at arrival terminal 2F Soekarno Hatta Airport: case study PT Gapura Angkasa

Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 : studi kasus PT PQR = Design of service level agreement for information technology services based on ITIL V3 2011 : a case study of PT PQR

Perancangan service level agreement layanan teknologi informasi berdasarkan kerangka kerja ITIL V3 2011: studi kasus Direktorat Jenderal Sumber Daya dan Perangkat Pos dan Informatika Kementerian Komunikasi dan Informatika = Design of service level agreement for information technology services based on ITIL V3 2011: a case study of Directorate General of ICT Resources and Standardization Ministry of Communications and Informatics

Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ