Juran on quality by design the new steps for planning quality into goods and services

Analisis pengaruh penerapan total quality management tqm terhadap fleksibilitas operasional external flexibility dan internal robustness studi kasus RSUPN Dr Cipto Mangunkusumo = The influence of total quality management tqm on operatonal flexibility external flexibility and internal robustness a case study RSUPN Dr Cipto Mangnkusumo

Analisis pengembangan kualitas pelayanan produk telekomunikasi selular diatas kapal menggunakan metode service quality & quality function deployment = Quality development analysis for on board marine vessel cellular telecommunication service by using service quality & quality function deployment method

Total quality control essentials: key elements, methodologies and managing for success

Peningkatan kualitas jasa penerbangan di PT Merpati Nusantara Airlines dengan metode quality function deployment