Ott, Ellis R
Process Quality Controll
McGraw-Hill, 1990
Buku Teks SO
Bank, John
The essence of total quality management
Prentice-Hall, 2000
Buku Teks SO
Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi
Feigenbaum, Armand Vallin
Total quality control
McGraw-Hill, 1991
Buku Teks SO