Analisis pengaruh customer's perceived value terhadap minat beli ulang produk fashion pakaian H&M saat berwisata ke luar negeri = Analysis on the influence of customer's perceived value on repurchase intention of apparel fashion product of H&M while travelling abroad

Strategi dalam peningkatan customer satisfaction dan customer loyalty berdasarkan faktor-faktor customer perceived value pada Grandkemang Hotel Jakarta = Strategies to increase customer satisfaction and customer loyalty based on customer perceived values factors in Grandkemang Hotel Jakarta

Analisis Pengaruh CRM, Service Quality, dan Customer Satisfaction terhadap Customer Loyalty dan Willingness to Recommend: Studi Perbandingan pada Bank Syariah dan Bank Konvensional di Indonesia = Analysis of the Effect of CRM, Service Quality, and Customer Satisfaction on Customer Loyalty and Willingness to Recommend: A Comparative Study of Islamic Banks and Conventional Banks in Indonesia

Think like your customer: a winning strategy to maximize sales by understanding how and why your customers buy

Pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty-peran mediasi rapport = Effects of perceived employee emotional competence on customer satisfaction and loyalty the mediating role of rapport