Faktor-faktor yang mempengaruhi keputusan customer untuk menggunakan jasa Hotel Syariah : Studi kasus Hotel Sofyan Betawi Jakarta

Customer service : a practical approach / Elaine K. Harris

Perancangan Kriteria Kepuasan Pelanggan pada Operator Telekomunikasi: Layanan Fixed Broadband = Design of Customer Satisfaction Criteria for Telecommunications Operators: Fixed Broadband Services

Pengaruh Experiential Marketing terhadap Customer Loyalty: Studi pada Blitzmegaplex 4DX Mall of Indonesia = The Influence of Experiential Marketing Toward Customer Loyalty Blitzmegaplex 4DX Mall of Indonesia

Pengaruh Electronic Customer Relationship Management (E-CRM) Terhadap E-Customer Loyalty Melalui E-Customer Satisfaction (Studi Pada Pengguna Aplikasi Shopee di Jabodetabek) = The Influence of Electronic Customer Relationship Management (E-CRM) on E-Customer Loyalty Through E-Customer Satisfaction (A Study on Shopee Application Users in Jabodetabek)