Beyond total quality management : toward the emerging paradigm / Greg Bounds ... [et al.].
McGraw-Hill, 1994
 Buku Teks SO
Sustainability science: the emerging paradigm and the urban environment
edited by Michael P. Weinstein and R. Eugene Turner
Springer, 2012
 eBooks
Bhote, Keki R.
The power of ultimate Six Sigma: Keki Bhote's proven system for moving beyond quality excellence to total business excellence
[American Management Association;, ], 2003
 eBooks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
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Fandy Tjiptono
Total quality management
Andi Offset, 1996
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