Gerald W. Whitted, editor
Pan American World Airways, 1971
Buku Referensi
Gerald W. Whitted, edited
Pan American World Airways, 1963
Buku Referensi
Lambert, Brian W., author
American Society for Training & Development, 2009
eBooks
by Steven L. Spiegel [and others]
Thomson Wadsworth, 2005
Buku Teks
Price, Margaret M.
Mc Graw-Hill, 1994
Buku Teks