Stebbing, Lionel
Quality management in the service industry
Ellis Horwood, 1990
Buku Teks SO
Research in industry : its organization and management
edited by C.C. Furnas
D. Van Nostrand, 1948
Buku Teks SO
Villers, Raymond, 1911-
Dynamic management in industry / Raymond Viller
Prentice-Hall, 1960
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Robbins, Stephen P.
Management
Prentice-Hall, 1997
Buku Teks
Hitt, Michael A.
Management
Pearson, 2009
Buku Teks