Brill, Naomi Isgrig
Team work: working in the human services
J.B. Lippincott , 1976
 Buku Teks
Human well-being : challenges for the 1980s social, economic, and political action
Columbia University Press, 1979
 Buku Teks
Penerapan standar pelayanan minimal (SPM) bidang sosial di daerah: the application of local minimum social service standard
 Artikel Jurnal
Nur Widiyanto
Strategi meningkatkan kepuasan masyarakat terhadap layanan informasi melalui media sosial: studi kasus Kementerian Pendidikan dan Kebudayaan = Strategy for improving citizen satisfaction on information service through social media: a case study of the Ministry of Education and Culture
Fakultas Ilmu Komputer Universitas Indonesia, 2015
 UI - Tugas Akhir
Evaluation and accountability in human service programs
edited by William C. Sze and June G. Hopps
Schenkman, 1978
 Buku Teks