Daft, Richard L., 1964-
Management : the new workplace
South Western Cengage Learning, 2013
 Buku Teks
Walton, Richard E.
Managing conflict
Addison-Wesley, 1987
 Buku Teks
Steers, Richard M.
Managing effective organizations : an introduction
Kent Publishing, 1985
 Buku Teks
Wolf, Thomas
Managing a non profit organization
A fireside Book, 1990
 Buku Teks
Peters, Jan Hendrik
Service management : managing the image
Trisakti University, 1999
 Buku Teks