Kern, M. Kathleen
Virtual reference best practices: tailoring services to your library
American Management Association, 2009
 eBooks
Best practices in residential treatment
edited by Roodney A. Ellis
Routledge, Taylor & Francis Group, 2009
 Buku Teks SO
Best practices in customer service
edited by Ron Zemke and John A. Woods
American Management Association, 1998
 eBooks
Andriole, Stephen J.
Best practices in business technology management
CRC Press, Taylor and Francis Group, 2009
 Buku Teks SO
Blanchard, David
Supply chain management: best practices
John Wiley & Sons, 2010
 Buku Teks