Best practices in access services
edited by Lori L. Driscoll, W. Bede Mitchell
Routledge, 2009
 Buku Teks SO
Best practices in customer service
edited by Ron Zemke and John A. Woods
American Management Association, 1998
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Andriole, Stephen J.
Best practices in business technology management
CRC Press, Taylor and Francis Group, 2009
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Blanchard, David
Supply chain management: best practices
John Wiley & Sons, 2010
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Mohapatra, Sanjay
Information theory and best practices in the IT industry
Springer, 2012
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