Pengaruh service recovery terhadap customer satisfaction pada PT Primajasa Perdanaraya Utama = The effect of service recovery on customer satisfaction at PT Primajasa Perdanaraya Utama

Designing competitive loyalty programs : how types of program affect customer profitability

Analisa pemasaran dengan konsep customer driven company di Bank Niaga

Perhitungan customer lifetime value CLV di perusahaan B2B industri manufaktur mesin dan peralatan = Measuring customer lifetime value CLV in B2B company on machinery and equipment manufacturing industry

Strategi customer relationship management pada usaha kecil menengah bengkel trijaya ban 83 = Customer relationship management strategy in small medium enterprise at trijaya ban 83 garage