Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 2003
 Buku Teks SO
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO