Harvard Business Review on Crisis Management
Harvard Business School Press, 2000
 Buku Teks
Dedy Afianto
Efektivitas komunikasi pada manajemen krisis untuk mempertahankan kepuasan dan kesetiaan pelanggan : studi pada perusahaan penerbangan PT Lion Air = The effectiveness of communication in crisis management in order to maintain customer satisfaction and customer loyalty : study on the Lion Air Airline
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Tesis Membership
Borodzicz, Edward P.
Risk, crisis & security management
John Wiley & Sons, 2005
 Buku Teks SO
The handbook of crisis communication
edited by W. Timothy Coombs and Sherry J. Holladay
Blackwell , 2010
 eBooks
Littlejohn, Robert F.
Crisis management : a team approach
New York, N.Y., American Management Associations
 Buku Teks SO