Analisis Model SERVQUAL yang Dimodifikasi Terhadap Loyalitas Pengguna Transportasi Publik (Studi Pada Kereta Cepat Whoosh) = Analysis of the Modified SERVQUAL Model on Public Transportation Users' Loyalty (Case Study on Whoosh High-Speed Train)

Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen (Studi Kasus New Customer dan Repeat Customer pada Kedai Kopi Franchise dan Non Franchise : Starbucks Coffee dan Jakarta Coffee House) = Analysis of Physical Environment Effects and Disconfirmation on Consumer Satisfaction and Loyalty (Case Study New Customer and Repeat Customer in Franchise and Non Franchise Coffee Shop : Starbucks Coffee and Jakarta Coffee House)

Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen: studi kasus new customer dan repeat customer pada kedai kopi franchise dan non franchise: Starbucks Coffee dan Jakarta Coffee House = Analysis of physical environment effects and disconfirmation on consumer satisfaction and loyalty: case study new customer and repeat customer in franchise and non franchise coffee shop: Starbucks Coffee and Jakarta Coffee House

Analisis pengaruh citra merek terhadap loyalitas konsumen melalui kepuasan konsumen (studi pada konsumen smartphone Samsung Galaxy) = The influence of brand image towards consumer loyalty through consumer satisfaction on smartphone Samsung Galaxy consumers in Jakarta

Pengaruh Mobile Wallet Service Dimensions terhadap Customer Loyalty melalui Customer Satisfaction pada Pengguna Dompet Digital LinkAja di Jabodetabek = The Effect of Mobile Wallet Service Dimensions on Customer Loyalty with Customer Satisfaction as a Mediating Variable for LinkAja Users in Jabodetabek