Duckett, Bob
Know it all it fast: an A-Z source guide for the enquiry desk
Facet Publishing , 2002
 Buku Teks SO
Yates, Rochelle
A librarian's guide to telephone reference service
Library Professional Publications, 1986
 Buku Teks SO
Jerrard, Jane
Crisis in employment: a librarian's guide to helping job seekers
American Management Association, 2009
 eBooks
Owen, Tim Buckley, 1948-
Successful enquiry answering every time
Facet , 2012
 Buku Teks SO
Ronan, Jana Smith
Chat reference : a guide to live virtual reference services
Libraries Unlimited, 2003
 Buku Referensi