Goetsch, David L.
Effective customer services : ten steps for technical professions
Pearson-Prentice Hall, 2004
 Buku Teks SO
Kadish, Jules E.
Global high-tech marketing : an introduction for technical managers and engineers
Artech House , 1993
 Buku Teks SO
Cobb, Anthony T.
Leading project teams : an introduction to the basics of project management and project team leadership
Sage, 2006
 Buku Teks
Wheelan, Susan A.
Creating effective teams : a guide for members and leaders
Sage, 1999
 Buku Teks
Russell, Lou
10 steps to successful project management
American Society for Training & Development, 2007
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