Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia

Analisis pengaruh service quality, perceived value, perceived image, satisfaction, dan customer engagement terhadap behavioral intention dari penumpang maskapai penerbangan komersial domestik = The Influence of service quality, perceived value, perceived image, satisfaction, and customer engagement on behavioral intention of domestic commercial airline passengers

Analisis kualitas pelayanan restoran terhadap kepuasan dan niat perilaku pembelian kembali (kasus pada pelanggan Restoran Jepang sushi tei di pusat Jakarta) = Analysis of restaurant service quality on customer satisfaction and behavioral intention (study case on customer of Japanese Restaurant sushi tei in central of Jakarta)

Perceived Justice, Post Recovery Satisfaction Pelanggan Online serta Pengaruhnya terhadap Behavioral Intention, dengan Moderasi Customer Assertiveness dan Service Failure Severity = The Effect of Online Customer Perceived Justice, Post Recovery Satisfaction On Behavioral Intention, The Role of Customer Assertiveness And Service Failure Severity

Pengaruh Service Quality Terhadap Customer Satisfaction dan Repurchase Intention Layanan Premium pada Aplikasi Streaming Musik Spotify di Indonesia = The Effect of Service Quality on Customer Satisfaction and Repurchase Intention of Premium Services on the Spotify Music Streaming Application in Indonesia