Webb, James
Bantam Books, 1985
Buku Teks SO
Martin, Virginia
Curzon, 2001
Buku Teks
Ingpen, Robert
Dragon`s World, 1994
Buku Referensi
Valenti, Diane
American Society for Training & Development, 2011
eBooks
Norden, Mary
Conran Octopus Limited, 2000
Buku Referensi