Ditemukan 5 dokumen yang sesuai dengan query
Bell, Chip R.
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Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John ...
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New York: [American Management Association;, ], 2007
e20440560
eBooks Universitas Indonesia Library
Bell, Chip R.
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In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back - and those who don't soon discover that word spreads fast. This title shows managers and supervisors how to: find and retain service-oriented people; understand customer needs, expectations and desires; and more. ...
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New York: [American Management Association, American Management Association], 2013
e20437102
eBooks Universitas Indonesia Library
William, Miller
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For salespeople, prospecting is as important as it is difficult. For some, it's downright terrifying -- especially the cold calling. Knock Your Socks Off Prospecting shares the hard-won, in-the-trenches prospecting and cold-calling secrets of the most successful salespeople -- in the trademark, fun style of the best-selling Knock Your Socks Off series ...
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New York: American Management Association, 2005
e20441762
eBooks Universitas Indonesia Library
Albrecht, Karl, 1941-
Homewood : Dow Jones-Irwin , 1985
338.4 ALB s
Buku Teks Universitas Indonesia Library
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"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. With 35 chapters written by customer service experts, ...
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New York: American Management Association, 1998
e20440863
eBooks Universitas Indonesia Library
