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Abstrak :
Penelitian ini bertujuan untuk mengetahui sebab dan akibat terhadap kepuasan dan kepercayaan pada social commerce dengan fokus pada TikTok Shop. Penelitian ini merupakan penelitian deskriptif konklusif, dan dilakukan secara single cross sectional. Data dikumpulkan menggunakan survei yang dikelola sendiri yang didistribusikan secara online. Sampel yang diteliti adalah Warga Jabodetabek berusia 17-35 tahun berupa pengguna social commerce yang pernah melakukan pembelian di TikTok Shop dalam 6 bulan terakhir. Jumlah responden yang berhasil terkumpul sebanyak 251 responden. Data diolah dengan menggunakan metode Structural Equation Modeling (SEM) dan software PLS-SEM versi 4. Dalam penelitian ini terdapat empat anteseden yaitu kepuasan terhadap social commerce, reputasi, kualitas informasi, nilai sosial dan nilai emosional. untuk kepercayaan anteseden dalam social commerce yaitu reputasi dan kualitas informasi. untuk Konsekuensi kepercayaan dan kepuasan pada Social Commerce ada 2 yaitu niat beli ulang dan niat WOM. Dari hasil penelitian ini diketahui bahwa reputasi, kualitas informasi dan kepuasan berpengaruh positif terhadap kepercayaan. Reputasi, kualitas informasi, nilai sosial dan nilai emosional berpengaruh positif terhadap kepuasan. Kepercayaan berpengaruh positif terhadap niat WOM dan kepuasan berpengaruh positif terhadap niat WOM dan niat beli ulang. ......This study aims to determine the cause and effect on satisfaction and trust in social commerce with a focus on the TikTok shop. This research is a descriptive conclusive research, and was carried out using a single cross sectional survey. Data is collected using a self-administered survey which is distributed online. The sample studied was Jabodetabek Citizen aged 17-35 years who are social commerce users who had made purchases at the TikTok shop in the last 6 months. The number of respondents who managed to collect as many as 251 respondents. Data were processed using the Structural Equation Modeling (SEM) method and PLS-SEM version 4 software. In this study, there are four antecedents of satisfaction in social commerce, reputation, information quality, social value and emotional value. For antecedents trust in social commerce, namely reputation and information quality.  For the Consequences of trust and satisfaction in Social Commerce there are 2, namely repurchase intention and WOM intention. From the results of this study, it was found that reputation, information quality and satisfaction have positive influence on trust. Reputation, information quality, social value and emotional value has positive influence satisfaction. Trust has positive influence on WOM intention and satisfaction has positive influence both WOM intention and repurchase intention.

Abstrak :
Konsumsi fast fashion yang berlebihan merusak lingkungan, mengakibatkan pengingkatan limbah. Mendorong konsumsi pakaian berkelanjutan, seperti membeli pakaian bekas, dapat membantu mengurangi dampak-dampak tersebut. Penelitian ini berfokus pada Generasi Z dan mengkaji efek dari electronic word of mouth (eWOM) terhadap perilaku konsumsi sadar (MCB) mereka terkait pakaian bekas. Penelitian ini juga menjelajahi peran mediasi dari keterlibatan lonsumen dan sikap terhadap pakaian bekas. Penelitian ini melibatkan 201 partisipan dan menggunakan Partial Least Square-Structural Equation Modeling (SEM-PLS) untuk analisis. Temuan menunjukkan bahwa eWOM beerpengaruh positif terhadap sikap Generazi Z terhadap pakaian bekas dan keterlibatan konsumen. Selain itu, keterlibattan konsumen dan sikap terhadap pakaian bekas memediasi hubungan antara eWOM dan MCB. Penelitian ini berkontribusi dalam mempromosikan perilaku yang sadar dalam pembelian pakaian bekas. ......Excessive fast fashion consumption harms the environment, leading to increased waste. Encouraging sustainable clothing consumption, such as buying second-hand clothes, can help mitigate these impacts. This study focuses on Generation Z and examines the effects of electronic word of mouth (eWOM) on their mindful consumption behavior (MCB) regarding second-hand clothes. It also explores the mediating role of consumer engagement and attitude towards second-hand clothing (SHC). The study involved 201 participants and utilized Partial Least Squares – Structural Equation Modeling (SEM-PLS) for analysis. Findings indicate that eWOM positively influences Gen Z’s attitude towards SHC and consumer engagement. Additionally, consumer engagement and attitude towards SHC mediate the relationship between eWOM and MCB. This research contributes to promoting mindful behavior in second-hand clothes purchasing.

Abstrak :
Kemajuan teknologi yang pesat di bidang telekomunikasi dan peningkatan kemampuan perangkat, telah memicu pekerjaan saat ini untuk mempelajari perubahan konsumsi media konsumen. Pergeseran dari media konvensional ke media over-the-top (OTT), terutama di masa COVID-19 di mana semua orang terpaksa tinggal di rumah lebih dari biasanya, telah terjadi perang antara penyedia layanan streaming untuk menarik dan mempertahankan pelanggan.Sebagai hasil dari pergeseran tersebut, penelitian ini melakukan analisis partial least squares structural equation modeling (PLS-SEM) untuk menguji faktor- faktor yang mempengaruhi perilaku pelanggan terhadap kesediaan mereka untuk berlangganan platform media streaming OTT di tengah pandemi covid-19 yaitu, keterlibatan pelanggan dan kualitas pengalaman layanan. Penelitian ini juga menganalisis pengaruh tidak langsung dari kepuasan dan kebiasaan pada tautan tersebut di atas serta aspek relevan lainnya dari kualitas layanan seperti kualitas situs web dan manfaat yang dirasakan.Hasil penelitian ini menunjukkan bahwa baik customer engagement maupun kualitas layanan dan pengalaman dianggap signifikan ketika dimediasi oleh kepuasan terhadap kesediaan untuk melanjutkan dan berlangganan. Kebiasaan juga dianggap signifikan sebagai moderator dalam hubungan antara faktor-faktor yang mempengaruhi perilaku berlangganan pelanggan dan kesediaan mereka untuk melanjutkan dan berlangganan, dengan koefisien jalur negatif. Dengan dunia yang berurusan dengan efek pandemi, implikasi manajerial penelitian ini memberikan peluang bagi penyedia platform OTT untuk memanfaatkan hasil penelitian ini sebagai referensi dalam pengambilan keputusan dan membuat strategi yang relevan. ......The rapid technological advancements in telecommunication and enhanced capability of devices, has triggered the present work to study the changes in consumer media consumptions. The shift from conventional media to over-the-top (OTT) media, particularly in COVID-19 period where everyone was forced to stay at home more than they usually had to, has resulted in a war between streaming service providers to attract and retain customers. As the result of this shift, this research carried out partial least squares structural equation modeling (PLS-SEM) analysis to examine factors that influences customer’s behavior on their willingness to subscribe to OTT media streaming platform amidst the covid-19 namely, customer engagement and quality of service experience. The research also analyzes the indirect effects of satisfaction and habit on the aforementioned links as well as the other relevant aspects of service quality such as website quality and perceived usefulness.The result of this research shows that both customer engagement and quality of service and experience are considered significant when being mediated by satisfaction towards willingness to continue and subscribe. Habit is also seen as significant as a moderator in the relationship between factors that influences customer’s subscribing behavior and their willingness to continue and subscribe, with a negative path coefficient. With the world dealing with the effects of the pandemic, this research managerial implications present a chance for OTT platform providers to take beneficial use of this research outcome for reference in decision making and making relevant strategies.

Abstrak :
Penelitian ini bertujuan untuk menganalisa pengaruh dari Social Responsibility Marketing terhadap brand attitude dalam industri brand kecantikan di Indonesia. Sampel yang digunakan dalam penelitian ini adalah responden pria dan wanita berusia 18-35 tahun yang berdomisili di Indonesia serta mengetahui dan pernah membeli produk dari salah satu brand yang mengimplementasikan Social Responsibility Marketing dalam waktu 3 bulan terakhir. Terdapat 209 responden dalam penelitian ini yang diperoleh dari online survey dengan metode purposive sampling. Data yang terkumpul dianalisis dengan metode Partial Least Square - Structural Equation Modeling (SEM) menggunakan software SmartPLS. Dari penelitian ini ditemukan bahwa adanya pengaruh positif dari penggunaan Social Responsibility Marketing terhadap brand attitude yang dibuktikan melalui beberapa variabel yaitu brand familiarity, campaign credibility, campaign attitude, campaign fit, dan involvement with the cause. Selain itu, penelitian ini juga menemukan adanya pengaruh positif dari variabel campaign attitude terhadap campaign credibility yang mengisi celah dari penelitian sebelumnya. Terlebih lagi, peneliti menambahkan hubungan antara variabel brand image terhadap brand attitude yang menghasilkan hubungan positif. ......This research aimed to analyze the effect of Social Responsibility Marketing on brand attitude in the beauty industry in Indonesia. The sample used in this research consisted of men and women between 18-35 years old domiciled in Indonesia and have known and purchased products from beauty brands that implemented Social Responsibility Marketing in the last 3 months. There are 209 respondents in this research which obtained through an online survey with purposive sampling method. The collected data is then analyzed with PartialLeast Square – Structural Equation Modeling (SEM) using SmartPLS software. From this research, it is found that there is a positive relationship between Social Responsibility Marketing usage on brand attitude, which isproven through several variables namely, brand familiarity, campaign credibility, campaign attitude, campaignfit, and involvement with the cause. Additionally, the results found that there was a positive effect of campaignattitude on campaign credibility which fills the prior research gap. Furthermore, the researcher added brandimage variable which positively affected brand attitude.

Abstrak :
Adanya pandemi memaksa masyarakat untuk beradaptasi dengan banyak hal, salah satunya jual beli online. Produk fashion menjadi salah satu produk yang paling banyak dibeli secara online di Indonesia selama masa COVID-19. Namun, membeli produk secara online membutuhkan banyak pertimbangan karena konsumen tidak bisa menilai secara langsung produk yang akan dibeli. Penelitian ini bertujuan untuk menguji pengaruh information adoption, perceived e-WOM credibility, gender, online brand experience, website design and layout, dan online brand familiarity terhadap online purchase behavior konsumen merek pakaian fashion lokal di Indonesia. Selain itu, penelitian ini juga ingin mengetahui pengaruh central route dan peripheral route terhadap information adoption. Sebanyak 283 responden yang pernah membeli produk pakaian fashion merek lokal melalui website selama masa COVID-19 berhasil dikumpulkan dan kemudian dianalisis menggunakan Smart Partial Least Square (SmartPLS). Hasil penelitian ini memvalidasi Elaboration Likelihood Model yang menunjukkan bahwa central route dan peripheral route memiliki hubungan positif dengan information adoption. Selain itu, information adoption mempengaruhi perilaku pembelian online dan dapat dimediasi oleh perceived e-WOM credibility. Selanjutnya, online brand experience memiliki pengaruh yang signifikan terhadap online purchase behavior dan dapat dimediasi oleh online brand familiarity. Terakhir, gender dan website design and layout tidak memiliki pengaruh yang signifikan sebagai variabel moderasi antara perceived e-WOM credibility dan online purchase behavior, dan antara online brand experience dan online purchase behavior. ......The existence of a pandemic forces people to adapt to many things, one of which is buying and selling online. Fashion products are one of the most purchased products online in Indonesia during the COVID-19 period. However, buying products online requires a lot of consideration since consumers cannot directly judge the products to be purchased. This study aims to examine the influence of information adoption, perceived e-WOM credibility, gender, online brand experience, website design and layout, and online brand familiarity on consumer online purchase behavior of local fashion clothing brands in Indonesia. In addition, this study also intends to determine the influence of central route and peripheral route on information adoption. A total of 283 respondents who have experienced of purchasing local fashion clothing brand products through websites during COVID-19 period were successfully collected and then analyzed using the Smart Partial Least Square (SmartPLS). The results of this study validate Elaboration Likelihood Model, which show that central route and peripheral route have positive relationship with information adoption. In addition, information adoption influences online purchase behavior and can be mediated by perceived e-WOM credibility. Furthermore, online brand experience has a significant influence on online purchase behavior and can be mediated by online brand familiarity. Lastly, gender and website design and layout do not have any significant influence as moderating variables between perceived e-WOM credibility and online purchase behavior, and between online brand experience and online purchase behavior.

Abstrak :
Tren menggunakan platform streaming daring saat ini muncul secara terus menerus secara bersamaan. Vidio.com adalah salah satu bisnis media digital yang menyediakan layanan secara langsung atau streaming secara daring dan memiliki salah satu basis pengguna resmi terbesar di Indonesia. Untuk mengembangkan loyalitas menggunakan perusahaan sebagai platform streaming maka ada variable yang dapat mempengaruhi variable tersebut seperti kepuasan pelanggan. Kepuasan pelanggan juga dapat dipengaruhi oleh beberapa variable seperti persepsi kualitas, nilai yang dirasakan, identifikasi merek, kepercayaan, dan keselarasan gaya hidup. Dalam penelitian ini, tujuan dari penelitian ini adalah untuk mengetahui peran persepsi kualitas (PQ), nilai yang dirasakan (PV), identifikasi merek (BI), kepercayaan (TR), keselarasan gaya hidup (LC), dan kepuasan pelanggan (CS) terhadap loyalitas merek (BL) untuk Vidio.com. Untuk penelitian ini, data empiris dikumpulkan melalui instrument survey tertulis dari responden yang menggunakan Vidio.com sebagai platform mereka.Hipotesis ini dianalisa dengan model persamaan structural menggunakan estimasi kemungkinan maksimum. Hasil temuan menunjukan bahwa PQ dan BI tidak berpengaruh signifikan terhadap CS sedangkan PV, TR, dan LC berpengaruh secara signifikan terhadap CS dan juga dari CS terhadap BL. Dari penelitian ini, peneliti menghimbau para praktisi untuk meningkatkan nilai yang dirasakan, kepercayaan, dan keselarasan gaya hidup untuk meningkatkan tingkat kepuasan dari pelanggan. ......The trend of using an online streaming platform currently emerged in a constant way simultaneously. Vidio.com is a digital media business that provides live/online streaming services and has one of the biggest official user bases in Indonesia. To develop the loyalty for using the company as a streaming platform then there are variables that can affect the loyalty such as the customer satisfaction. The customer satisfaction itself can be affected by some of the varaibles such as perceived quality, perceived value, brand identification, trust, and lifestyle congruence. In this research, the aim of the study is to investigate the role of perceived quality (PQ), perceived value (PV), brand identification (BI), trust (TR), lifestyle congruence (LC), and customer satisfaction (CS) on brand loyalty (BL) towards Vidio.com. For this purpose, the empirical data were collected through an online survey to those who are using Vidio.com as their streaming platform. The hypotheses were analyzed with the structural equation modelling using the maximum-likelihood estimation. The findings revealed that PQ and BI did not have a significant impact to CS while there are significant effects of PV, TR, and LC on CS and also of CS on BL. From this research, the researcher suggest that the practitioners should increase the perceived value, trust, and lifestyle congruence in order to enhance the customer satisfaction.

Abstrak :
Penelitian berfokus untuk mengeksplorasi bagaimana persepsi konsumen terhadap komunikasi pemasaran suatu merek dapat meningkatkan pembentukan autentitas merek. Selama wabah Covid-19, sebagian besar industri mengalami konsekuensi negatif dari pandemi. Namun, pasar FMCG di dalam negeri terus tumbuh dan tidak terpengaruh secara negatif oleh pandemi. Salah satunya contohnya adalah peningkatan pembelian susu yang dapat terlihat dari fenomena panic buying produk Bear Brand di tahun 2021. Orang-orang gencar membeli Bear Brand karena percaya bahwa produk tersebut dapat menyembuhkan Covid-19. Dengan pertimbangan tersebut, penulis memilih Bear Brand sebagai objek penelitian. Penlitian akan mengkaji bagaimana komunikasi pemasaran Bear Brand dapat membangun autentitas merek melalui dua metode, yaitu pengaruh langsung dan pengaruh tidak langsung dengan penetapan clarity of positioning sebagai variabel mediasi. Selain itu, penulis juga melakukan analisis dengan mengontrol variabel marketing mix. Penelitian ini bersifat kuantitatif dengan total 326 responden di seluruh Indonesia. Analisis kuantitatif akan dianalisis dengan menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM). Hasil penelitian ini menyiratkan bahwa terdapat pengaruh langsung positif maupun pengaruh tidak langsung melalui clarity of positinioning yang mampu mempengaruhi brand authenticity. Lalu, dari jenis variabel marketing mix lainnya, hanya kepuasan merek, penawaran harga, dan citra harga yang menunjukkan pengaruh terhadap brand authenticity. ......The research focuses on exploring how consumer perceptions of a brand marketing communications can form brand authenticity. During the Covid-19 outbreak, most industries experienced the negative consequences of the pandemic. However, the FMCG market in Indonesia continues to grow and is not negatively affected by the pandemic. One example is the increase in milk purchases which can be seen from the panic buying phenomenon of Bear Brand products in 2021. People aggressively buying Bear Brand because they believe that the product can cure Covid-19. Hence, the authors chose Bear Brand as the object of research. This research will examine how Bear Brand marketing communication can build brand authenticity through two methods, namely direct influence and indirect influence through the role of clarity of positioning as a mediator. In addition, the author conducts an analysis by controlling the marketing mix variable. This research is quantitative with a total of 326 respondents throughout Indonesia. Quantitative analysis will be analyzed using Partial Least Squares – Structural Equation Modeling (PLS-SEM). The results of this study imply that there is a direct positive influence as well as an indirect influence through the clarity of positioning that can affect brand authenticity. Then, from all marketing mix variables, only brand satisfaction, price deals, and price images show the effect on brand authenticity.

Abstrak :
Konsumen sekarang sudah tidak lagi mencari brand yang hanya dapat memberikan mereka tangible benefits, tetapi juga yang dapat memberikan intangible benefits. Mereka mencari brand yang dapat memikat dan menyentuh hati, sesuatu yang menarik. Konsumen menginginkan sesuatu yang lebih dari sebuah produk, mereka ingin merasakan sesuatu untuk merasa puas. Penting bagi sebuah brand untuk mengaplikasikan experiential marketing, untuk mencapai keberlanjutan pada bisnis. Yang kedepannya, dapat melahirkan konsumen yang loyal pada brand. Penelitian sebelumnya menunjukan hasil yang signifikan terhadap efek dari pengimplementasian brand experience terhadap terbentuknya brand loyalty, dengan efek mediasi terhadap hubungan tersebut. Penelitian ini bertujuan untuk menganalisa efek positif dari brand experience terhadap brand loyalty yang dimediasi oleh perceived quality, brand love, dan brand trust, dengan menggunakan konteks studi brand Sejauh Mata Memandang. Metode purposive sampling digunakan untuk mengambil data dari 196 responden yang berusia 15 hingga 65 tahun, yang sebelumnya telah membeli produk dari Sejauh Mata Memandang dalam kurun waktu satu tahun terakhir. PLS-SEM kemudian digunakan untuk mengolah data tersebut. Penemuan pada penelitian ini menunjukan bahwa efek dari brand experience terhadap brand loyalty terbukti tidak signifikan. Meskipun begitu, hubungan keduanya dimediasi secara signifikan melalui brand love dan brand trust. ......Consumers nowadays are no longer looking for brands who can only provide them with tangible benefits, but also ones with intangible benefits as well. They seek brands who can captivate their senses and touch their hearts with something that is fascinating, real and authentic. Consumers want more than a product, they want experience to be satisfied. It is critical for brands to practice experiential marketing in order to achieve business sustainability. Ultimately this would also result in loyal consumers towards the brand. Previous studies have shown significant results from implementing brand experiences towards building brand loyalty—with mediating effects in the relationship. This study aims to examine the positive effect of brand experiences towards brand loyalty mediated by perceived quality, brand love, and brand trust, in the context of Sejauh Mata Memandang. Purposive sampling methods were used to collect data from 196 respondents aged 15 to 65 who had purchased any products from Sejauh Mata Memandang in the previous year. Partial Least Squares Structural Equation Modeling (PLS-SEM) was then used to process the data collected. The findings of this study suggest that the effect of brand experience on brand loyalty has been proven to be positively insignificant. However, the relationship between brand experience and brand loyalty are mediated by brand love and brand trust.

Abstrak :
Penelitian ini bertujuan untuk menganalisis pengaruh social media marketing activities terhadap brand equity melalui Instagram pengguna bright gas. Penelitian ini juga menyelidiki peran dari instagram marketing activites terhadap brand awareness, brand image dan perceived quality serta hubungan terhadap electronic word of mouth dan Brand Repurchase Intention, Penelitian ini merupakan penelitian kuantitatif yang menggunakan kuesioner online untuk mendapatkan dan diperoleh total sample sebanyak 301 responden yang diolah menggunakan aplikasi SmartPLS versi 3. Hasil penelitian secara parsial menunjukkan bahwa instagram marketing activities berpengaruh positif signifikan terhadap brand awareness, brand association dan perceived quality, sedangkan variabel brand awareness, brand image dan perceived quality secara partial berpengaruh secara positif dan signifikan terhadap positive word of mouth dan Brand Repurchase Intention, Penelitian ini berhasil menemukan bentuk attitudinal loyalty dengan pengoperasian variabel WoM dan behavioral loyalty pada variabel Brand Repurchase Intention yang secara khusus meneliti pengguna platform online. ......This research aims to analyze the influence social media marketing activities towards brand equity via Instagram user Bright Gas. This research also investigates the role of instagram marketing activites to brand awareness, brand image and perceived quality and its relationships to electronic word of mouth and Brand Repurchase Intention, This research is a quantitative research that uses an online questionnaire and obtained a total sample of 301 respondents who were processed using the SmartPLS version 3 application. The partial research results show that instagram marketing activities has significant positive effect on brand awareness, brand image and perceived quality, while brand awareness, brand image and perceived quality partially has a positive and significant effect on electronic word of mouth and Brand Repurchase Intention, This research succeeded in finding a form attitudinal loyalty with variable operation WoM and behavioral loyalty on variables Brand Repurchase Intention which specifically researches online platform.

Abstrak :
Penelitian ini dimaksudkan untuk mengembangkan kerangka kerja dari sudut pandang kualitas (quality perspective) terhadap niat membeli kembali (repurchase intention) dalam konteks penyedia layanan digital by.U. Penelitian ini juga menganalisis peran mediasi dari tingkat harga (price level) dan kepuasan pelanggan (customer satisfaction). Penelitian ini menggunakan studi empiris dengan metode kuantitatif melalui survei kuesioner kepada 180 pengguna by.U. Metode Maximum Likelihood (ML) digunakan dengan jumlah sampel minimal lima kali jumlah parameter bebas dalam model. Structural Equation Modeling (SEM) diterapkan untuk memverifikasi kerangka penelitian. Hasil Penelitian ini adalah Perceived Enjoyment dan Perceived Ease of Use berpengaruh terhadap Customer Satisfaction sedangkan Expectation tidak berpengaruh terhadap customer satisfaction, customer satisfaction dan customer trust berpengaruh terhadap Repurchase Intention sedangkan customer trust tidak memiliki pengaruh terhadap Repurchase Intention, Price Level memiliki pengaruh Terhadap Repurchase Intention, Customer Satisfaction, Customer trust, Customer Commitment memiliki pengaruh Positif Terhadap Price Level, Customer Satisfaction dan Customer Trust terhadap Repurchase Intention berhasil dimediasi oleh Price Level sedangkan Customer Commitment tidak, Perceived Ease 0f Use dan Perceived Enjoyment Terhadap Price Level berhasil dimediasi Customer Satisfaction sedangkan Expectation tidak, Perceived Enjoyment Terhadap Repurchase Intention berhasil dimediasi Customer Satisfaction sedangkan expectation dan Perceived Ease of Use tidak, Perceived Enjoyment Terhadap Repurchase Intention berhasdil dimediasi Customer Satisfaction Dan Price Level sedangkan expectation dan Perceived ease of use tidak berhasil. ......This study is intended to develop a framework from the quality perspective on repurchase intention in the context of the digital service provider by.U. Additionally, this research examines the mediating roles of price level and customer satisfaction. The research employs an empirical study with quantitative methods through a questionnaire survey of 180 by.U users. The Maximum Likelihood (ML) method is utilized with a sample size of at least five times the number of free parameters in the model. Structural Equation Modeling (SEM) is applied to verify the research framework. The results of this study are Perceived Enjoyment and Perceived Ease of Use have an effect on Customer Satisfaction while Expectation has no effect on customer satisfaction, customer satisfaction and customer trust have an effect on Repurchase Intention while customer trust has no effect on Repurchase Intention, Price Level has an influence on Repurchase Intention, Customer Satisfaction, Customer trust, Customer Commitment has a positive influence on Price Level, Customer Satisfaction and Customer Trust on Repurchase Intention are successfully mediated by Price Level while Customer Commitment is not, Perceived Ease 0f Use and Perceived Enjoyment on Price Level are successfully mediated by Customer Satisfaction while Expectation is not, Perceived Enjoyment on Repurchase Intention is successfully mediated by Customer Satisfaction while Expectation and Perceived Ease of Use are not, Perceived Enjoyment on Repurchase Intention is successfully mediated by Customer Satisfaction and Price Level while Expectation and Perceived ease of use are not successful.