Hasil Pencarian  ::  Simpan CSV :: Kembali

Abstrak :
Pelayanan kesehatan yang bermutu saat ini sudah menjadi tuntutan semua pihak, termasuk masyarakat sebagai pengguna jasa, dengan bertambahnya golongan masyarakat yang mampu, berpendidikan, dan menguasai informasi, masalah mutu pelayanan menjadi tuntutan mutlak. Adapun faktor yang dominan yang mempengaruhi mutu pelayanan kesehatan di rumah sakit adalah sumber daya manusia. Perawat merupakan ujung tombak baik-tidaknya pelayanan kesehatan yang diberikan karena selama 24 jam perawat selalu berinteraksi dengan pasien. Keluhan (complain) dari pelanggan merupakan indikator dari kurangnya kualitas pelayanan yang diberikan. Penelitian ini bertujuan untuk mengetahui pengaruh langsung dan tidak langsung serta besarannya antara kepuasan kerja, komitmen organisasi, dan organizational citizenship behavior (OCB) terhadap kuaitas layanan perawat di RSUD dr. H Abdul Moloek Provinsi Lampung. Metode penelitian adalah observasional dengan rancangan cross sectional melalui analisis SEM-PLS. Populasinya adalah seluruh tenaga perawat yang bekerja di RSUD dr.H Abdul Moloek sebanyak 555 orang. Sampel pada penelitian ini adalah perawat yang bekerja di bagian rawat inap sebanyak 90 orang (rule of thumb). Hasil penelitian menunjukan ada pengaruh langsung antara kepuasan kerja terhadap kualitas layanan perawat sebesar 11,46%, ada pengaruh langsung komitmen organisasi terhadap kualitas layanan perawat sebesar 38,09%, ada pengaruh langsung antara OCB terhadap kualitas layanan perawat sebesar 30,46%, ada pengaruh langsung komitmen organisasi terhadap OCB sebesar 61,34%, ada pengaruh langsung kepuasan kerja terhadap komitmen organisasi sebesar 57,6%, dan pengaruh kepuasan kerja terhadap OCB adalah bersifat tidak langsung, yaitu melalui mediasi komitmen organisasi yaitu sebesar 17,65%. Penulis menyarankan agar pihak manajemen rumah sakit selalu menjaga serta meningkatkan komitmen organisasi perawat yang memiliki pengaruh terbesar terhadap kualitas layanan, selain itu perlu memperhatikan perilaku OCB pada perawat sehingga diharapkan perilaku ini dapat menjadi suatu budaya organisasi yang akan berdampak positif bagi mutu pelayanan di RSUD dr.H Abdul Moloek Provinsi Lampung.

---

Quality of health service is becoming the demands of all parties, including public as service users. Because of increasing number of rich people, and educated people, health service quality become an absolute requirement. The dominant factor affecting the quality of health care in hospitals is human resources. Nurses determine the quality of health services, for 24 hours a nurse always interacts with the patient. Complaint from customers is an indicator of the lack of quality of service provided. The purpose of this research is to know the direct and indirect effect of job satisfaction, organizational commitment, and organizational citizenship behavior of nurses to service quality in hospital of dr. Abdul Moloek in Lampung Province. This study is a quantitative study, using cross sectional design and analyzed using SEM-PLS. The population is all nurses who work in hospitals dr. Abdul Moloek (555 nurses). The sample in this research were 90 nurses working at inpatient charge (Rule of Thumb), taken from population using propotional random sampling. The result showed there is a direct effect between job satisfaction to service quality : 11,46%, direct effect between organizational commitment to service quality : 38,09%, direct effect between OCB to service quality : 30,46%. direct effect between organizational commitment to OCB : 57,6%, and direct effect between job satifaction to OCB 17,65%. Suggestions of this study to hospital management is to always keep and increase organizational commitment since it becomes dominant factor to increase service quality, besides that hospital management needs to pay attention to nurses behavior so that OCB as expected behavior can become an organizational culture that will impact the quality of healthcare in dr.H Abdul Moloek?s hospital at Lampung Province.

Abstrak :
Semua aktivitas yang dilakukan dalam memberikan pelayanan kesehatan menempatkan tenaga kesehatan pada risiko Keselamatan dan Kesehatan Kerja (K3), termasuk perawat. Salah satu kecelakaan yang dapat menimbulkan cedera, penyakit bahkan kematian akibat infeksi yang ditularkan melalui darah adalah kejadian Needle-stick and Sharp Injuries (NSSI). Kejadian NSSI dan faktor-faktor yang berhubungan di RS PMI Bogor pada perawat belum terdata dengan baik. Penelitian ini menggunakan metode cross sectional dan kuesioner sebagai instrumen dalam mengumpulkan data. Teknik pengambilan sampel pada penelitian ini menggunakan metode total sampling, yaitu seluruh perawat yang bekerja di Instalasi Rawat Inap, Instalasi Gawat Darurat dan Instalasi Bedah RS PMI Bogor dengan jumlah responden 216 Orang. Hasil penelitian menunjukkan bahwa kejadian NSSI dalam 1 tahun terakhir adalah 49,5% dengan penyebab tersering adalah terkena pecahan ampul (49,5%) dan pada saat mematahkan tutup ampul kaca (48,6%). Tidak ada hubungan yang bermakna antara masa kerja, pelatihan, unsafe acts, dan unsafe conditions dengan kejadian NSSI. Terdapat hubungan yang bermakna antara pengetahuan dengan kejadian NSSI. Untuk mencegah terjadinya NSSI maka perlu dilakukan peningkatan pengetahuan perawat, pemerataan promosi pencegahan dan penatalaksanaan kejadian NSSI serta sistem pelaporan kecelakaan kerja yang terintegrasi dan diikuti dengan surveilans. ...... All activities undertaken in providing health care put health workers at Occupational Health and Safety risk, including nurses. One of the accidents that can cause injury, illness and even death from blood-borne infections is Needle Stick and Sharp Injuries (NSSI). NSSI incidence and factor associated with NSSI at Indonesian Red Cross Hospital nurses have not been recorded properly. A cross-sectional study was conducted, using questionnaire as an instrument to collect data. The sampling technique in this study used total sampling method, which was all nurses working in Inpatient, Emergency and Surgical Installation. A total of 216 nurses were accepted for inclusion. Results showed that the incidence of NSSI in the last 1 year was 49.5%, with the most common cause was glass ampoule cap (49.5%) and the most frequently reported circumstances of NSSI was breaking the glass ampule cap (48.6%). There was no statistically significant association between experience, training, unsafe acts and unsafe conditions with NSSI. There was statistically significant association between knowledge with NSSI. To prevent the occurrence of NSSI it is necessary to increase the knowledge of nurses, promotion and integrated reporting of occupational accident, followed by surveillance.

Abstrak :
An important aspect of the organization to improve the work ethos and productivity by giving employees the motivation and effort in motivating employees by providing compensation in the form of incentives. Work motivation Muslims are seeking the blessing of Allah and worth worship. The research aims to determine the relationship between incentives and work to worship with employee motivation at the Polyclinic and Maternity Hospital Ibnu Sina Balikpapan. The study was conducted in January 2015 using a questionnaire. Analyses were performed quantitative approach with cross sectional study design. This research sample 95 of 95 total population. The results showed as much as 75.8% of respondents have a low work motivation, as well as the most dominant variable with work motivation is a variable communication with superiors. Suggested Polyclinic and Maternity Hospital has a policy of ensuring good communication with the boss as a forum for formal and informal meetings regulary with employees and optimize the religious forum to improve communication with superiors.