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Penelitian ini ingin melihat pengaruh perceived brand value terhadap brand loyalty yang dimediasi oleh brand trust dan brand affect pada dua kategori brand yaitu sustainable brand dan conventional brand pada produk kosmetik dan skin care. Penelitian ini juga menggunakan sustainability knowledge dan fashion consciousness sebagai variabel moderasi. Penelitian ini dilakukan dengan menyebarkan kuesioner dan memperoleh sebanyak 232 responden. Hasil penelitian menunjukkan bahwa perceived brand value berpengaruh terhadap brand trust dan brand affect pada kedua kategori brand. Brand trust dan brand affect berpengaruh terhadap brand loyalty pada kedua kategori brand. Moderasi sustainability knowledge tidak memperkuat pengaruh positif perceived brand value terhadap brand trust dan brand affect pada sustainable brand. Moderasi fashion consciousness juga tidak memperkuat pengaruh positif perceived brand value terhadap brand trust dan brand affect pada conventional brand.

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ABSTRACT
This study discusses the influence of perceived brand value on brand loyalty mediated by brand trust and brand affect on two brand categories which are sustainable brand and conventional brand. This study also discusses the moderating effect of sustainability knowledge and fashion consciousness on the relationship between perceived brand value on brand trust and brand affect. The data was collected through online questionnaire with the sample of 232 respondents. The result shows that there is a positive influence of perceived brand value on brand trust and brand affect on both brand categories. Brand trust and brand affect have positive influence on brand loyalty on both brand categories. Sustainability knowledge as a moderating variable does not enhance the relationship between perceived brand value on brand trust and brand affect for sustainable brand category. Fashion consciousness as a moderating variable also does not enhance the relationship between perceived brand value on brand trust and brand affect for conventional brand category.

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Dalam rangka mengurangi kemacetan lalu lintas kota Jakarta, pemerintah menggalakan penduduk unuk menggunakan angkutan umum. Salah satu angkutan umum yang ditujukan untuk mengatasi kemacetan adalah Transjakarta. Penelitian ini berfokus untuk melihat faktor-faktor yang berpengaruh terhadap repurchase intentions dari konsumennya melalui pengaplikasian model perceived value, dan juga pengaruh dari keberadaan penyedia jasa angkutan umum lainnya. Tujuannya adalah untuk mengetahui perilaku konsumen yang memakai angkutan umum Transjakarta terhadap jasa Transjakarta. Sampel penelitian berjumlah 240 orang responden. Metode pengambilan sampel yang digunakan adalah non-probability sampling. Instrumen penelitian yang digunakan adalah kuesioner dan dianalisis dengan software LISREL 8.7 untuk mengetahui pengaruh masing-masing variabel. Hasil penelitian menunjukkan bahwa service quality berpengaruh terhadap perceived benefits. Perceived non-monetary cost berpengaruh terhadap perceived cost. Perceived monetary cost berpengaruh terhadap perceived cost. Perceived cost berpengaruh terhadap perceived value, demikian juga perceived benefits berpengaruh terhadap perceived value. Perceived value berpengaruh terhadap repurchase intentions, selain itu repurchase intentions juga dipengaruhi oleh attractiveness of alternatives modes.

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ABSTRACT
Dalam rangka mengurangi kemacetan lalu lintas kota Jakarta, pemerintah menggalakan penduduk unuk menggunakan angkutan umum. Salah satu angkutan umum yang ditujukan untuk mengatasi kemacetan adalah Transjakarta. Penelitian ini berfokus untuk melihat faktor-faktor yang berpengaruh terhadap repurchase intentions dari konsumennya melalui pengaplikasian model perceived value, dan juga pengaruh dari keberadaan penyedia jasa angkutan umum lainnya. Tujuannya adalah untuk mengetahui perilaku konsumen yang memakai angkutan umum Transjakarta terhadap jasa Transjakarta. Sampel penelitian berjumlah 240 orang responden. Metode pengambilan sampel yang digunakan adalah non-probability sampling. Instrumen penelitian yang digunakan adalah kuesioner dan dianalisis dengan software LISREL 8.7 untuk mengetahui pengaruh masing-masing variabel. Hasil penelitian menunjukkan bahwa service quality berpengaruh terhadap perceived benefits. Perceived non-monetary cost berpengaruh terhadap perceived cost. Perceived monetary cost berpengaruh terhadap perceived cost. Perceived cost berpengaruh terhadap perceived value, demikian juga perceived benefits berpengaruh terhadap perceived value. Perceived value berpengaruh terhadap repurchase intentions, selain itu repurchase intentions juga dipengaruhi oleh attractiveness of alternatives modes

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Penelitian ini mencoba mengaplikasikan penelitian yang dilakukan oleh Chen & Zhang (2012) dalam penelitian yang berjudul: ?To Name it or not Name it: Consumer Perspectives on Facility Naming Rights Sponsorship in Collegiate Athletics, namun penelitian hanya terbatas pada perspektif konsumen terkait sponsorship yang dilakukan Garuda Indonesia kepada Liverpool FC. Perspektif konsumen ini dikaitkan dengan tolak ukur efektivitas sponsorship, yakni attitude towards sponsor dan purchase intention yang merupakan tingkat afeksi dan konasi dalam repsons konsumen lewat komunikasi pemasaran, seiring dengan perkembangan penelitian efektivitas sponsorship yang mulai bergeser dari sekedar awareness. Berdasarkan penelitian yang dilakukan, dalam sponsorship yang dilakukan Garuda, attitude towards sponsor dipengaruhi oleh variabel-variabel seperti belief about sponsorship, attitude towards commercialization, dan team identification. Sementara purchase intention dipengaruhi oleh belief about sponsorship baik langsung maupun melalui mediasi attitude towards sponsor. Dalam penelitian ini, ditemukan bahwa perception of financial status tidak berpengaruh terhadap attitude dan purchase intention karena perbedaan konteks penelitian yang dilakukan.

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This study tries to apply the research conducted by Chen & Zhang (2012) in their particular research entitled: ?To Name it or not Name it: Consumer Perspectives on Facility Naming Rights Sponsorship in Collegiate Athletics?, though this study is limited to consumers? perspective related to sponsorship of Garuda Indonesia towards Liverpool FC. These consumers? perspectives is associated with sponsorship efectiveness, attitude towards sponsor and purchase intention, both of which are the consumer?s response in marketing communication, affective and conative stage respectively, in order to stand in line with today?s research in sponsorship?s effectiveness that shifted away from merely considering awareness. Based on study conducted by the author, in Garuda Indonesia?s sponsorship, attitude towards sponsor is significantly affected by belief about sponsorship, attitude towards commercialization, dan team identification. Meanwhile, purchase intention is significantly affected by belief about sponsorship directly and indirectly through attitude towards sponsor as a mediating variable. This study found that perception of financial status not significantly related to attitude towards sponsor and purchase intention in context of sponsorship conducted by Garuda Indonesia.;This study tries to apply the research conducted by Chen & Zhang (2012) in their particular research entitled: “To Name it or not Name it: Consumer Perspectives on Facility Naming Rights Sponsorship in Collegiate Athletics”, though this study is limited to consumers’ perspective related to sponsorship of Garuda Indonesia towards Liverpool FC. These consumers’ perspectives is associated with sponsorship efectiveness, attitude towards sponsor and purchase intention, both of which are the consumer’s response in marketing communication, affective and conative stage respectively, in order to stand in line with today’s research in sponsorship’s effectiveness that shifted away from merely considering awareness. Based on study conducted by the author, in Garuda Indonesia’s sponsorship, attitude towards sponsor is significantly affected by belief about sponsorship, attitude towards commercialization, dan team identification. Meanwhile, purchase intention is significantly affected by belief about sponsorship directly and indirectly through attitude towards sponsor as a mediating variable. This study found that perception of financial status not significantly related to attitude towards sponsor and purchase intention in context of sponsorship conducted by Garuda Indonesia., This study tries to apply the research conducted by Chen & Zhang (2012) in their particular research entitled: “To Name it or not Name it: Consumer Perspectives on Facility Naming Rights Sponsorship in Collegiate Athletics”, though this study is limited to consumers’ perspective related to sponsorship of Garuda Indonesia towards Liverpool FC. These consumers’ perspectives is associated with sponsorship efectiveness, attitude towards sponsor and purchase intention, both of which are the consumer’s response in marketing communication, affective and conative stage respectively, in order to stand in line with today’s research in sponsorship’s effectiveness that shifted away from merely considering awareness. Based on study conducted by the author, in Garuda Indonesia’s sponsorship, attitude towards sponsor is significantly affected by belief about sponsorship, attitude towards commercialization, dan team identification. Meanwhile, purchase intention is significantly affected by belief about sponsorship directly and indirectly through attitude towards sponsor as a mediating variable. This study found that perception of financial status not significantly related to attitude towards sponsor and purchase intention in context of sponsorship conducted by Garuda Indonesia.]

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Studi secara spesifik mendisuksikan intensi konsumen milenial untuk mengunjungi kembali restoran “hijau”. Theory of planned behavior (TPB) merupakan teori yang digunakan sebagai dasar pada penelitian ini. Studi ini menambahkan variabel environmental concern, dan satisfaction sebagai determinan intensi perilaku. Selain itu, satisfaction diukur menggunakan pengukuran ECOSERV yang memiliki konstruk assurance, reliability, responsiveness, empathy, tangibles, dan ecotangibles. Studi ini bertujuan untuk menggali lebih jauh determinan yang paling kuat menentukan intensi konsumen untuk mengunjungi kembali restoran “hijau”. Penelitian ini dilakukan dengan pendekatan kuantitatif. Data diperoleh dari 499 responden dan diolah dengan PLS-SEM. Pada penelitian empiris ini, ditemukan bahwa environmental concern memiliki pengaruh signifikan terhadap consumer’s behavioral intention secara tidak langsung melalui perceived behavioral control dan attitude. Sebagai tambahan, konstruk tangibles, ecotangibles, dan responsiveness berpengaruh secara signifikan terhadap satisfaction. Hasil penelitian ini diharapkan dapat menambah literatur yang masih terbatas mengenai intensi perilaku konsumen terhadap restoran yang menerapkan praktik ramah lingkungan.

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This study specifically discusses millennials’ intention to revisit “green” restaurant. Theory of Planned behavior (TPB) is adopted as the theoretical framework. Environmental concern and satisfaction are added in the study as the determinant of behavioral intention. Besides, satisfaction is measured with ECOSERV that has assurance, reliability, responsiveness, empathy, tangibles, and ecotangibles as its constructs. The objective of this study is to further investigate the “key” driver of consumer’s revisit intention to “green” restaurant. This study uses quantitative method. The data was collected from 499 respondents, and analyzed with PLS-SEM. The findings of this study illustrate that environmental concern has significant impact on consumer’s revisit intention indirectly through perceived behavioral control and attitude. Also, tangibles, ecotangibles, and responsiveness is found to have significant impact on satisfaction. Findings form this research is expected to enrich the limited literature about consumers’ behavioral intention toward restaurants that practice green.

 

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Studi ini meneliti faktor secara keseluruhan yang mempengaruhi keinginan berpindah pelanggan pada penyedia layanan internet dengan menggunakan model Push-Pull Mooring. Metode yang digunakan adalah pengukuran kuantitatif kuesioner survei online pada 185 responden Indonesia dengan pengalaman menggunakan internet kabel selama setidaknya 1 bulan. Pengukuran menggunakan metode SEM untuk menganalisa data perolehan riset. Hasil penelitian menunjukkan bahwa faktor Push tidak memiliki pengaruh terhadap keinginan berpindah konsumen, sedangkan faktor Pull dan Mooring memiliki pengaruh terhadap keinginan berpindah konsumen layanan internet. Sebagai moderasi, faktor Mooring memiliki dampak terhadap hubungan faktor Pull dengan keinginan berpindah, tetapi tidak berpengaruh terhadap hubungan faktor Push dengan keinginan berpindah. Validasi faktor-faktor yang paling mempengaruhi niat switching pelanggan dapat menjadi referensi bagi penyedia layanan internet, sehingga perusahaan dapat merumuskan strategi pemasaran untuk meminimalkan niat switching pelanggan. Penelitian ini membangun model yang komprehensif terhadap niat beralih pelanggan dari penyedia layanan internet di Indonesia.

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This study examines the holistic factors that influence the customers switching intention on fixed internet services provider using the Push-Pull Mooring model. Employs quantitative measurements of online survey questionnaire on 185 Indonesian respondents with experience using cable internet for at least 1 months, the measurement uses structural equation model to examine the research data. The result shows that Push factors doesnt have impact to switching intention. However, Pull and Mooring factors have an impact to switching intention. As moderating, the mooring factor has an impact to Pull and switching intention relationship but hasnt significant impact to Push and switching intention relationship. Validation the most factors influence customers switching intention can be a reference for internet service provider, so that company can formulate marketing strategy to minimize customers switching intention. This study builds comprehensive model toward customer switching intention of internet service provider in Indonesia.

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Bisnis perhotelan saat ini menjadi bisnis yang sangat maju dalam mendukung pariwisata, dapat terlihat dari persaingan pasar. Tujuan dari penelitian ini adalah untuk mengembangkan rencana pemasaran dan strategi pemasaran untuk Alila Villa Uluwatu dalam mendukung ecotourism di Bali. Proses perencanaan pemasaran untuk industri service terdiri atas penentuan tujuan, kajian kondisi yang ada, membangun strategi, dan implementasi. Dalam melakukan pemasaran untuk produk ecotourism seperti hotel dan resort, strategi diciptakan untuk memberikan kenyamanan melalui pengalaman yang dinikmati konsumen. Analisis terhadap kompetitor dan konsumen dilakukan untuk menentukan positioning. Usulan segmentasi, target dan positioning villa menjadi dasar dikembangkannya strategi marketing. Strategi marketing tersebut diaplikasikan melalui bauran pemasaran.

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Hospitality business today become one of the fastest growing business to support tourism, hence it is viewed by the competition. The objective of this research is to develop marketing plan and marketing strategy for Alila Villas Uluwatu to support ecotourism in Bali. The marketing planning process for service industry consist of goal setting, situation review, strategy formulation, and implementation. In marketing ecotourism products such as resort and hotel, marketing strategy is designed to deliver the feeling of enjoying way of living through experiences. Analysis of competitors and customers are conducted to define positioning. The propose segmenting, targeting, and positioning of the villa become a basis to establish marketing strategy. The marketing strategy applied through the marketing mix.

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Dalam penelitian ini, penerapan teknologi virtual reality yang diamati adalah pada industri real estate. Beberapa perusahaan real estate di Indonesia mulai menggunakan teknologi ini sebagai media untuk mendukung kegiatan promosi produk mereka. Penelitian ini bertujuan untuk menganalisis persepsi immersive, presence dan authenticity virtual reality sebagai media promosi produk real estate. Peneliti menggunakan metode empiris dengan pengumpulan data dengan metode accidential sampling. Dalam menganalisis data, peneliti menggunakan structural equation modeling partial least square SEM-PLS sebagai metode analisis data. Hasil pengukuran menunjukan bahwa media virtual reality memiliki potensi mempengaruhi persepsi konsumen sebagai media promosi yang baru dalam industri real estate, dimana dengan menggunakan virtual reality, faktor dari immersive, personal presence, environment presence dan authenticity dapat memberikan gambaran yang jelas terhadap produk real estate yang ditawarkan sehingga membuat mereka seperti mengunjungi secara langsung sehingga dapat membentuk eskpektasi konsumen yang akan membawa mereka pada pengambilan keputusan. ......In this study, the application of virtual reality technology observed is in the real estate industry. Some real estate companies in Indonesia are beginning to use this technology as a medium to support their product promotion activities. This study aims to analyze the perception of immersive, presence and authenticity of virtual reality as a media promotion of real estate products. Researchers use empirical method by collecting data with accidential sampling method. In analyzing the data, researchers used structural equation modeling partial least square SEM PLS as a method of data analysis. The measurement results show that virtual reality media has the potential to influence consumer perception as a new promotional media in the real estate industry, where by using virtual reality, the factors of immersive, personal presence, environment presence and authenticity can provide a clear picture of the real estate product on offer thereby making them like visiting directly so as to shape consumer expectations that will lead them to decision making.