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"How can libraries make a difference in their communities when customers choose to hang out in the spacious, well-stocked new bookstore instead? With the goal of helping libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores."

"When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point. Kern, a leading virtual reference expert, outlines the tools and decision-making processes that will help you and your library evaluate, tailor, and launch virtual reference services that are a perfect fit for your community and your library."

"In "Fundamentals of Managing Library Technical Services", seasoned expert Sheila Intner makes sense out of the chaos as she examines the roles and responsibilities of the technical services manager. The processes for acquiring, cataloging, and preserving resources have undergone dramatic changes in the last decade, and library technical services departments have had to evolve quickly in response. Often, librarians asked to take on technical services management roles find themselves both under-prepared and without guidance from their institutions.In "Fundamentals of Managing Library Technical Services", seasoned expert Sheila Intner makes sense out of the chaos as she examines the roles and responsibilities of the technical services manager. This authoritative handbook: gives new managers the tools necessary to effectively run the technical services department; provides guidance on working with and evaluating staff, vendors, and department outputs; suggests ways to boost department visibility; offers easy-to-scan tips, lists, and sidebars, including numerous "tales from the field"; and includes chapter-level bibliographies for more in-depth study.Focusing on strategies for success, the information offered here can be applied to all library types. Newly appointed technical services managers, library practitioners seeking to advance their careers, and library school students will all benefit from this practical, step-by-step approach."

"Trained library support staff is critical in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries."

"How can libraries make a difference in their communities when customers choose to hang out in the spacious, well-stocked new bookstore instead? With the goal of helping libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores."

"This volume of Advances in Library Administration and Organization takes as its underpinning theme the whole subject of innovation in Library and Information Services. It considers the various types of innovation through case studies and exemplars both from within the LIS sector and other cognate industries and environments. It will look at both the last and the next thirty years by charting major technology developments and the ways in which they have not only been adopted and adapted by library services but also how the resulting improvements and enhancements have impacted upon key user communities. But more importantly, the volume projects these developments forward and in addition forecasts and analyses likely future inventions and innovations and how LIS leaders and managers should not only respond but actually help to create and shape our future world."

"This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well students and library users are learning from educational resources, two expert academic library experts team up to provide An Action Plan for Outcomes Assessment in Your Library. This comprehensive plan, the first of its kind and specifically for librarians, provides data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction. After all, it is the users who will benefit from learning, and so their experiences are integral to the way libraries measure their services and performance."

"Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals, from offering virtual library cards, to program registration for your patrons online."

"Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library?s goals and missions. Staff will also learn how to statistically document the new process?s performance, giving the library a means to quantify its effects. Gives administrators a clear understanding of their suppliers and customers. Empowers front-line staff to make improvements and better decisions. Boosts employee and team morale as they work together to bring about change. Offers real-life success examples showing how process improvement works. Includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike."