Ditemukan 69 dokumen yang sesuai dengan query
Seybold, Patricia B
New York : Random House, 1998
658.812 SEY c
Buku Teks Universitas Indonesia Library
Ratmiwiyanti, author
Dimulai pada pertengahan tahun 2005, XDS PT `X' menjalankan program peningkatan kualitas layanan pelanggan. Program ini sebagai tindak lanjut dari kondisi lemahnya pelayanan pelanggan di XDS di mata Board of Commisioner PT `X'. Diawali dengan mengadakan training Service Excellence Mindset dan sosialiasi 50 Golden Rules Customer Service, kemudian hasil implementasinya...
Depok: Fakultas Psikologi Universitas Indonesia, 2006
T18647
UI - Tesis (Membership) Universitas Indonesia Library
Lovelock, Christopher H., author
New York: McGraw-Hill, 1994
658.812 LOV p
Buku Teks Universitas Indonesia Library
Brown, Stanley A.
Ontario: Prentice-Hall, 1990
685.812 BRO c
Buku Teks Universitas Indonesia Library
J. Supranto, author
Jakarta: Rineka Cipta, 2006
658.812 SUP p
Buku Teks Universitas Indonesia Library
Evenson, Renee, 1951-, author
New York: Amacom, 2012
658.31245 EVE c
Buku Teks Universitas Indonesia Library
In every organization and every industry, custimer service will play an important role in a business's success. This custimer service hot seat dvd presents a variety of complex customer situations as well as a thorough overview of customer service leadership. This DVD will serve as a rich recource for debate...
McGraw-Hill/Irwin, 2005
658MCGC003
Multimedia Universitas Indonesia Library
In every organization and every industry, custimer service will play an important role in a business's success. This custimer service hot seat dvd presents a variety of complex customer situations as well as a thorough overview of customer service leadership. This DVD will serve as a rich recource for debate...
McGraw-Hill/Irwin, 2005
658MCGC002
Multimedia Universitas Indonesia Library
In every organization and every industry, custimer service will play an important role in a business's success. This custimer service hot seat dvd presents a variety of complex customer situations as well as a thorough overview of customer service leadership. This DVD will serve as a rich recource for debate...
McGraw-Hill/Irwin, 2005
658MCGC001
Multimedia Universitas Indonesia Library
Nova Indah Wijayanti, author
Revolusi industri dalam bidang informasi di Perpustakaan telah mengalami perkembangan. Tantangan yang dihadapi
oleh perpustakaan adalah bagaimana penerapan konsep 4.0 ini disesuaikan dengan sumber daya yang dimiliki
perpustakaan. Penelitian ini bertujuan untuk mengetahui bagaimana merancang dan mengembangkan chatbot yang
berfungsi sebagai customer service. Metode penelitian yang digunakan dengan Google Design Sprint yang terdiri...
Jakarta: Perpustakaan Nasional RI, 2019
020 PUS 26:4 (2019)
Artikel Jurnal Universitas Indonesia Library
