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"PT Festival Citra Lestari merupakan salah satu perusahaan yang menyediakan layanan Over-The-Top (OTT) bernama Genflix. Untuk dapat meningkatkan produk yang baik dari segi kualitas dan kepuasan pengguna, divisi Information Technology (IT) di PT Festival Citra Lestari mempunyai target pencapaian kinerja yang diukur dalam ketepatan waktu rilis dan banyaknya masalah kritis yang terjadi di lingkungan produksi Genflix. Namun pada realitanya, terjadi keterlambatan yang disebabkan adanya critical defect yang lolos ke lingkungan produksi. Setelah dianalisis dengan menggunakan diagram ishikawa, akar permasalahan difokuskan pada proses pengujian perangkat lunak yang kurang efektif. Penelitian ingin mengetahui tingkat kematangan dalam melakukan pengujian perangkat lunak dan rekomendasi yang dapat diberikan untuk meningkatkan kematangan proses pengujian perangkat lunak. Evaluasi tingkat kematangan dilakukan dengan kerangka kerja Test Maturity Model integration (TMMi) dengan metode pedoman penilaian TMMi Assesment Method Application Requirement (TAMAR). Penelitian dilakukan dengan metode kualitatif berupa studi kasus dengan applied research, dan pengumpulan data menggunakan metode Delphi dengan empat pemangku kepentingan dalam proses pengujian yaitu Head of Engineering, Engineering Manager, dan dua Quality Assurance sebagai narasumber. Penilaian dilakukan pada area proses di tingkat kematangan tingkat 2 yang menghasilkan rating P (Partially Achieved), sehingga tingkat kematangan proses pengujian perangkat lunak adalah tingkat 1 (Initial). Rekomendasi perbaikan proses disusun dengan metode Siklus Deming atau PDCA (Plan, Do, Act, Check). Rekomendasi disusun berdasarkan specific practices pada area proses Test Planning dan Test Environment agar mencapai tingkat kematangan 2 (Managed). Rekomendasi peningkatan proses pengujian yang diusulkan divalidasi oleh Head of Engineering agar bisa diterapkan pada proses pengujian yang dilakukan perusahaan sehingga pengujian lebih efektif.

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PT Festival Citra Lestari is a company that provides an Over-The-Top (OTT) service called Genflix. To be able to improve products that are good in terms of quality and user satisfaction, the Information Technology (IT) division at PT Festival Citra Lestari has a performance achievement target that is measured in timeliness of release and the number of critical issues that occur in the Genflix production environment. But in reality, there is a delay caused by a critical defect that passes into the production environment. After being analyzed using an Ishikawa diagram, the root causes are focused on the ineffective software testing process. This research wants to know the level of maturity in conducting software testing and recommendations that can be given to increase the maturity of the software testing process. Maturity level evaluation is carried out using the Test Maturity Model integration (TMMi) framework using the TMMi Assessment Method Application Requirement (TAMAR) assessment guideline method. The research was conducted using a qualitative method in the form of case studies with applied research, and data collection using the Delphi method with four stakeholders in the testing process, namely the Head of Engineering, Engineering Manager, and two Quality Assurances as resource persons. Assessment is carried out in the process area at the maturity level of level 2 which results in a P (Partially Achieved) rating, so that the maturity level of the software testing process is level 1 (Initial). Process improvement recommendations are prepared using the Deming Cycle or PDCA (Plan, Do, Act, Check) method. Recommendations are prepared based on specific practices in the Test Planning and Test Environment process areas in order to achieve maturity level 2 (Managed). The recommendations for improving the proposed testing process are validated by the Head of Engineering so that they can be applied to the testing process carried out by the company so that the testing is more effective."

"PT Kliring Penjaminan Efek Indonesia (KPEI) merupakan lembaga kliring dan penjaminan di pasar modal Indonesia. Dalam mencapai visi dan misinya diperlukan layanan sistem berkualitas yang ditandai dengan tercapainya zero defect sistem di lingkungan produksi. Kenyataannya, gangguan terhadap sistem bisnis utama telah menjadi top risk organisasi karena terjadi 36 kali dalam setahun terakhir ini yang berdampak terhadap finansial dan reputasi organisasi. Berdasarkan hal tersebut, diketahui bahwa permasalahan utama yang dihadapi organisasi adalah kurangnya proses pengujian. Untuk mengatasi hal ini, dilakukan penilaian tingkat kematangan dan memberikan rekomendasi perbaikan proses pengujian. Penilaian tingkat kematangan proses pengujian perangkat lunak dilakukan menggunakan Test Maturity Model Integration (TMMi) pada tingkat kematangan 2 (managed) dan mengacu pada ketentuan TMMi Assessment Method Accreditation Requirements (TAMAR). Praktik yang belum dipenuhi akan menjadi rekomendasi perbaikan proses menggunakan metode deming cycle (PDCA). Berdasarkan hasil penilaian diperoleh bahwa PT KPEI masih berada pada tingkat kematangan 1 (initial). Area proses yang memperoleh nilai terendah adalah test planning (PA 2.2) dengan nilai partially achieved. Rekomendasi perbaikan yang perlu dilakukan yaitu penyusunan test plan secara konsisten dan ditinjau secara berkala serta perbaikan isi dokumen test plan. Rekomendasi perbaikan proses pengujian ini diharapkan dapat mengurangi kemunculan bugs sistem di lingkungan produksi.

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PT Kliring Penjaminan Efek Indonesia (KPEI) is a clearing and guarantee institution in the Indonesian capital market. In achieving its vision and mission, a quality system service is needed, which is marked by the achievement of zero-defect systems in the production environment. In fact, disruption to key business systems has become an organization's top risk because it has occurred 36 times in the past year, which has an impact on the organization's finances and reputation. Based on this, it is known that the main problem faced by the organization is the lack of a testing process. To overcome this, an assessment of the maturity level is carried out and provides recommendations for improvement of the testing process. The assessment of the maturity level of the software testing process is carried out using the Test Maturity Model Integration (TMMi) at maturity level 2 (managed) and refers to the provisions of the TMMi Assessment Method Accreditation Requirements (TAMAR). Practices that have not been met will be included as recommendations for process improvement using the Deming Cycle (PDCA) method. Based on the results of the assessment, it was found that PT KPEI is still at maturity level 1 (initial). The process area that obtained the lowest score was test planning (PA 2.2) with a partially achieved value. Recommendations for improvements that need to be made are the preparation of a test plan consistently and reviewed periodically as well as improvements to the contents of the test plan document. Recommendations for improving the testing process are expected to reduce the appearance of system bugs in the production environment."

"PT XYZ adalah perusahaan yang bergerak dalam pengembangan Human Resource Information System. Perusahaan memiliki target dimana major bugs tidak ditemukan di lingkungan produksi. Major bugs merupakan bugs yang mengganggu pengguna sehingga pengguna tidak dapat melanjutkan proses bisnis mereka sampai bugs tersebut diperbaiki. Pada kenyataannya major bugs masih ditemukan di lingkungan produksi. Berdasarkan analisis akar masalah, ditemukan bahwa hidden problem yang paling signifikan adalah kurangnya proses pengujian secara menyeluruh dan tidak sesuai dengan prosedur pengujian sehingga perlunya kajian mengenai tingkat kematangan proses pengujian sekarang untuk mendapatkan gambaran proses pengujian secara menyeluruh. Untuk menyelesaikan masalah ini, penilaian tingkat kematangan proses pengujian dilakukan dengan menggunakan Test Maturity Model Integration (TMMi). Penilaian dimulai dengan menggunakan TMMi tingkat 2. Penilaian menggunakan focus group discussion dengan tiga anggota tim pengembang dan studi dokumen internal sebagai metode pengumpulan data. Berdasarkan hasil penilaian, praktik yang belum terpenuhi akan dimasukkan ke dalam usulan perbaikan proses pengujian yang disusun dengan menggunakan model IDEAL (initiating, diagnosing, establishing, acting, learning). Hasil penilaian tingkat kematangan menunjukkan bahwa PT XYZ mendapatkan tingkat kematangan 1 / initial yang dapat disimpulkan bahwa beberapa praktik masih belum dilakukan. Area proses yang perlu ditingkatkan adalah pemantauan dan kontrol pengujian (PA 2.3) serta lingkungan pengujian (PA 2.5).

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PT XYZ is a company that develops human resource information system. The company has a target where major bugs are not found in production environment. Major bugs are bugs that block users to do their business processes until the bugs are fixed. In fact, major bugs are still found in production environments. Based on the root cause analysis, it was found that the most significant hidden problem was the lack of an overall testing process and not in accordance with the testing procedures, so it is necessary to study the maturity level of the current testing process to get an overview of the overall testing process. To solve this problem, an assessment of the maturity level of the testing process is carried out using the Test Maturity Model Integration (TMMi). The assessment began using TMMi level 2. The assessment used a focus group discussion with three members of the development team and internal document studies as a data collection method. Based on the results of the assessment, practices that have not been fulfilled will be included in the proposed improvement of the testing process which is prepared using the IDEAL model (initiating, diagnosing, establishing, acting, learning). The results of the maturity level assessment show that PT XYZ has maturity level 1 / initial which can be concluded that some practices have not been carried out yet. Process areas that need improvement are test monitoring and control (PA 2.3) and test environment (PA 2.5)."